Privacy Policy

AGS International — www.ags.ac

LAST UPDATED::February 26, 2026

At AGS International, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

Information We Collect

AGS International collects information that you provide directly to us, as well as data that is gathered automatically when you access or use our Website. The types of information we collect depend on how you interact with us and which services you utilise. We are committed to collecting only the minimum amount of personal data necessary to fulfil the purposes described in this policy.

Personal identification information such as your full name, email address, phone number, and physical address provided during account registration or checkout.

Payment and billing information processed securely through our third-party payment provider, Stripe. AGS International does not store your full credit card details.

Technical data including your IP address, browser type and version, operating system, device identifiers, and referring URLs collected automatically when you visit our Website.

Usage data such as pages visited, time spent on each page, click patterns, and search queries to help us understand how users interact with our platform.

Communication records including emails, live chat transcripts, phone call logs, and enquiry form submissions when you contact our support team.

Location data derived from your IP address or provided voluntarily to deliver region-specific pricing and service availability information.

How We Use Your Information

We use the information we collect for various business and operational purposes, all aimed at providing you with the best possible experience. AGS International processes your personal data based on legitimate business interests, the performance of our contractual obligations to you, your consent where applicable, and compliance with our legal obligations.

To process and fulfil your orders, including managing payments, shipping, and delivery of solar energy products and equipment.

To provide customer support, respond to enquiries, and resolve technical or billing issues in a timely manner.

To personalise your browsing experience by displaying relevant products, promotions, and content based on your preferences and location.

To send transactional communications such as order confirmations, shipping updates, warranty information, and service reminders.

To conduct market research, analyse usage trends, and improve our Website functionality, product offerings, and overall customer experience.

To detect, prevent, and address fraud, unauthorised access, and other security threats to protect our users and platform.

To comply with legal obligations, enforce our Terms of Service, and respond to lawful requests from governmental authorities.

Cookies and Tracking Technologies

AGS International uses cookies and similar tracking technologies such as web beacons, pixels, and local storage to enhance your browsing experience, analyse Website traffic, and understand user behaviour. Cookies are small text files placed on your device when you visit our Website. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect Website functionality.

Essential cookies that are strictly necessary for the Website to function, including session management, authentication, and security cookies.

Analytics cookies from services such as Google Analytics to help us understand visitor behaviour, traffic sources, and popular content.

Functional cookies that remember your preferences such as language selection, country, and currency to provide a customised experience.

Marketing cookies used to deliver relevant advertisements and measure the effectiveness of our promotional campaigns across platforms.

Data Sharing and Disclosure

AGS International does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data with carefully selected third parties only in the following circumstances and always in compliance with applicable data protection laws. Any third-party service providers we engage are contractually obligated to protect your information and use it solely for the purposes we specify.

Trusted service providers who assist with payment processing, order fulfilment, shipping logistics, email delivery, and Website hosting under strict confidentiality agreements.

Professional advisers including lawyers, auditors, and accountants when necessary for the operation of our business.

Law enforcement agencies or regulatory bodies when required by law or in response to valid legal process such as court orders or subpoenas.

Business partners and affiliates involved in joint marketing initiatives or co-branded services, with your prior consent where required.

In connection with a merger, acquisition, reorganisation, or sale of assets, where your information may be transferred as part of the transaction.

Data Security

Protecting your personal information is a top priority for AGS International. We implement a comprehensive range of technical, administrative, and physical security measures designed to safeguard your data against unauthorised access, alteration, disclosure, or destruction. While no method of electronic storage or transmission is completely secure, we continuously update our security practices to address emerging threats.

SSL/TLS encryption for all data transmitted between your browser and our servers to prevent interception by unauthorised parties.

Secure payment processing through PCI-DSS compliant payment gateways, ensuring your financial data is handled to the highest industry standards.

Regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses in our systems.

Access controls and authentication mechanisms to restrict data access to authorised personnel on a need-to-know basis.

Incident response procedures to promptly detect, investigate, and mitigate any data breaches or security incidents.

Data Retention

AGS International retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations. When your data is no longer required, we will securely delete or anonymise it in accordance with our data retention procedures.

Order and transaction records are retained for a minimum of seven years to comply with tax and accounting regulations in the UAE.

Customer account information is maintained for the duration of your active relationship with us and for a reasonable period thereafter.

Marketing communication preferences and consent records are kept for as long as necessary to demonstrate compliance with applicable regulations.

Website analytics and usage data is retained in aggregated, anonymised form for up to three years for trend analysis and business planning.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. AGS International is committed to respecting your privacy rights and will respond to all legitimate requests within the timeframes required by applicable law. To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

The right to access your personal data and receive a copy of the information we hold about you in a structured, commonly used format.

The right to rectification — you may request that we correct any inaccurate or incomplete personal information we maintain.

The right to erasure (right to be forgotten) — you may request deletion of your personal data, subject to our legal retention obligations.

The right to restrict or object to certain types of data processing, including direct marketing communications.

The right to data portability — you may request that we transfer your data to another service provider in a machine-readable format.

The right to withdraw consent at any time where our processing is based on your consent, without affecting the lawfulness of prior processing.

Third-Party Links

Our Website may include links to external websites and services that are operated by third parties. These links are provided for your convenience and reference only. AGS International does not control these websites and is not responsible for their content, privacy policies, or data practices. We encourage you to read the privacy statements of every website you visit, as their policies may differ significantly from ours.

Our Website may contain links to third-party websites, social media platforms, and external resources not operated by AGS International.

We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their privacy policies.

Third-party plugins and widgets on our Website, such as social sharing buttons, may collect information about your interactions.

Children's Privacy

AGS International takes the protection of children's privacy seriously. Our Website and services are designed for use by adults and are not directed at individuals under the age of eighteen. We do not knowingly solicit or collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so that we can take appropriate action.

Our Website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately.

Updates to This Policy

AGS International reserves the right to modify this Privacy Policy at any time. We will post any changes on this page and update the 'Last Updated' date at the top of the policy. For significant changes that materially affect how we handle your personal information, we will provide a more prominent notice. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

AGS International may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

The revised policy will be posted on this page with an updated 'Last Updated' date.

Material changes will be communicated through prominent notice on our Website or via email to registered users.

Your continued use of the Website after the posting of changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Our dedicated privacy team will respond to your enquiry as promptly as possible, typically within five business days. We value your feedback and are committed to addressing any privacy-related matters transparently.

Email: info@ags.ac

Phone: +971 4 XXX XXXX

Address: AGS International, Dubai, United Arab Emirates

Website: www.ags.ac/contact

Questions about this Privacy Policy?

Our team is here to help clarify any concerns you may have.